Luton Airport is 20 miles from Aylesbury
If you, or the person you’re with, needs help getting around the airport or on and off the plane, please remember to tell your airline when you book or at least 48 hours before the flight departure time. The airline will let us know, and our Special Assistance team will be waiting to help.
Heathrow Airport is 28 miles from Aylesbury
If you have any queries about reduced mobility assistance at the Airport, call your airline.
Assistance help points for all those travelling with a disability or mobility difficulties are located in various locations, including; terminal forecourts, car parks and both Heathrow Express and London Underground stations. Please use a help point to request assistance to the terminal building. Alternatively please call the assistance team directly on 020 8757 2700 (all terminals) to arrange for support from your vehicle or drop off location.
Parking for blue badge holders
Each of our car parks have designated blue badge bays.
For those using our special assistance service we recommend using Terminal Car Park 1 or 2 for ease of access. For further info please contact our Car Park operator APCOA on +44 (0)7809 492373 or email luton.customerservices@APCOA.com.
Clearly signed blue badge parking is available in all Short Stay car parks, close to terminal access routes.
Help points are located near these spaces which can be use to arrange assistance free of charge. You can also arrange assistance from your vehicle by calling +44 (0)20 8757 2700 (for Terminal 2, 3 & 4) and +44 (0)20 8283 6415 (for Terminal 5).
Please ask a the team should you need any mobility assistance or help with your luggage.
Travelling with mobility equipment
For those passengers taking a mobility aid – such as a scooter or wheelchair – onto the aircraft, your airline must be advised in advance preferably at the time of booking.
All clients have the right to stay in their own wheelchair up to the door of the aircraft and should have it there at the door to the aircraft when exiting.
BHTA guide for flying. Provides information on wheelchair and scooter specifications.
You should provide details to your airline, tour operator or travel agent which outline the dimension, weight, make and model of the mobility aid.
You will be able to travel with your mobility aid from arrival at the airport up until the point of boarding the aircraft.
The ground handling team will ensure your mobility aid is made safe for carriage on the plane and you or a person in your travelling party may be required to liaise with the team to ensure the mobility aid is immobilised.
You will be reunited with your mobility aid at the aircraft side after disembarking. In the unlikely event there is any damage to your mobility equipment, our Special Assistance team will make every effort to provide you with a temporary replacement.
Laws in other countries are not always the same so don’t assume when travelling that at the other end the support/assistance will be the same as that provided in the UK. You would always need to check and plan accordingly.
Hoists and additional seating support is generally available, but you would need to check with specific airlines. You can lease equipment for the flight as well but need to check with airline to make sure it can be used.
Batteries on aircrafts
The batteries that power wheelchairs and mobility aids are considered dangerous goods when carried by air. These and some other dangerous goods that are permitted for carriage by passengers can be transported safely by air provided certain safety requirements are met.
Passengers may only travel with a battery-powered
mobility aid with the airline’s approval. Proper prenotification by the user helps to ensure that:
▪ all in the transportation chain know what device(s) and battery type(s) they are transporting.
▪ how to properly load and handle them; and
▪ what to do if an incident or accident occurs either in-flight or on the ground.
Powered chairs must have the Airsafe Power Inhibitor for safety.
You are allowed to carry essential medications including medicinal liquids over 100ml in your hand luggage and any medical equipment if it is essential for your journey. You will need a letter from your doctor to travel with the medicine to prove this is prescribed.
You may take your Assistance dog into the terminal with you. It’s important to remember that guide dogs can only travel if they are registered with the Pet Travel Scheme and if allowed by your airline and holiday destination. For further information on travelling with an assistance dog, please visit the dedicated webpage on the Gov.uk website: