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County Advice overview

Bus operators in Cannock are steadily making more of their buses as accessible as possible in compliance with the standards required by government regulations. This includes but is not limited to the use of ramps, display screens, audio-visual ‘next stop’ announcements and low floor buses. See the website for further information.

Plan your bus journey – Staffordshire County Council

Key tips for Planning your journey

When planning a journey by bus, things to consider might be “Where is my nearest bus stop?” and “What bus number do I need?”. You may also want to think about buying your ticket, what it will cost, can you pay by cash or card and can you buy it in advance online. Be aware that online tickets for buses are often non-refundable if you cannot make your journey.

Buses can only stop at marked bus stops, so you need to be sure where you are getting off in advance. If you are not sure, the bus driver should be happy to help you. Ask the driver to let you know when your stop is coming up. You may need to consider if the nearest bus stop is accessible if you are travelling with a scooter or wheelchair.

Travel Line Plan Your Journey | Traveline

Can help with advice about travel choices in your area that may result in saving you time and money. 

Journey planning

Local bus providers have journey planners and will be able to help you with information regarding your journey.

Traveline is a partnership of transport companies, local authorities and passenger groups which have come together to bring you routes and times for all travel in Great Britain by bus, rail, and coach to provide it in as many different ways as possible.

Plan Your Journey | Traveline

Network West Midlands – Plan my journey

If you are travelling outside the county, the national Next Buses website will help you search for bus timetables and your nearest bus stop.

You can put in your postcode to find your nearest stop and the next bus due



Select Bus Services

Help with cost – Concessionary Travel

Older Person’s Pass

Concessionary bus passes are available for older people who have reached state pension age and resident. The older person’s bus pass entitles you to free travel on bus services throughout England from 9.30am to midnight Monday to Friday and all day at Weekends and on public holidays.

You can also choose to pay £10 to add tram and train to your pass for further benefits within Staffordshire.

For further information

Bus Passes for older or disabled residents – Staffordshire County Council

Residents of Staffordshire Council can apply here:

Bus passes – Staffordshire County Council

Disabled Person’s Bus pass

If you have a disability, you may be entitled to a Disabled Person’s bus pass Residents of. There is no upper age restriction for the disabled person’s bus pass.

Information on eligibility is available here:

FAQs – Staffordshire County Council

Residents of Staffordshire can apply here:

Travelling with mobility equipment

 Wheelchairs and Scooters

All Diamond and Arriva buses are built for easy access with low floors.

All low floor buses have a dedicated area for wheelchair/scooter users; other passengers are required to give up the space for wheelchair/scooter users.

When your low floor bus arrives at the bus stop you can ask the driver to lower the step and/or ramp to allow you to board.

Wheelchair/scooter users have priority over everyone else for the use of the designated wheelchair space, since this is the only place in which they can travel safely.

Chase Rider policy

All of our buses are of a low-floor design, in accordance with the requirements of the Disability Discrimination Act 1995. Such buses provide facilities for disabled persons in wheelchairs (as defined in schedule 1 part 2 of the Public Service Vehicles Accessibility Regulations 2000) and for the carriage of children in unfolded pushchairs.

Wheelchairs should be no larger than as defined as “reference wheelchairs” in the 2000 regulations. The reference dimensions are as follows: – maximum width 700mm, maximum length 1200mm, sitting height 1350mm, footrest 150mm. Electric wheelchairs can be carried but must comply with the reference dimensions, and batteries must be covered at all times. It is the responsibility of the passenger to ensure that they adhere to the construction/weight restrictions of the specific design. Mobility scooters are not carried unless it is by prior agreement in writing from D&G Bus, or in exceptional circumstances with a duty manager’s approval, and in all circumstances, passengers must not remain on the mobility scooter while the bus is in motion. Pushchairs must be of reasonable size, capable of being folded and will be carried at the discretion of the driver. Passengers boarding with wheelchairs and pushchairs should be capable of boarding without the assistance of the driver, subject to the use of any raised kerb, ramp or kneeling facility provided. Where required by the driver passengers must change seat to allow a wheelchair user to board the bus. Should a wheelchair user board the bus when children are being carried in an unfolded pushchair, the driver will require that the pushchair is folded and the child carried on a seat or lap, or in extreme circumstances, may ask that passengers with unfolded pushchairs leave the vehicle. Passengers travelling in a wheelchair take priority at all times. Wheelchair capacity is limited to that shown on each bus, and we cannot guarantee that a pushchair or wheelchair will be carried on any specific service or journey.

Assistance Dogs

All recognised guide dogs and assistance dogs are allowed to travel for free on all buses.